Responsible Service of Gambling

COMPLIANCE & CODES OF PRACTICE

This Pakenham Racing Club and its venues are committed to providing the highest standards of customer care and responsible gambling.

Our Responsible Code of Conduct describes how we do this. All management and staff are educated and trained in the practice of responsible gambling and ensure our members, guests and customers visits are safe and enjoyable.

The rules and regulations relating to the safe and responsible playing of electronic gaming machines, payment of winnings policies, self-exclusion programs, and Gambler’s Help support group contact details are clearly signed throughout our venues.

This Pakenham Racing Club and its venues provides customers with further information regarding responsible gambling, including:

How to access the Commonwealth Government’s website ‘Understanding Money’.

www.moneysmart.gov.au

How gamblers and their families or friends can find gambling support services and self-exclusion programs and the State Government’s problem gambling support website.

www.responsiblegambling.vic.gov.au
www.vgccc.vic.gov.au
www.ahavic.com.au

WAGERING & KENO RESPONSIBLE GAMBLING CODE OF CONDUCT

As part of this commitment, the Pakenham Racing Club have adopted the Tabcorp Wagering Division’s Responsible Gambling Code of Conduct and the Keno Responsible Gambling Code of Conduct as approved by the Victorian Commission for Liquor and Gambling Regulation (VCGLR).

WAGERING AND KENO CODE OF CONDUCT PROGRAM:

Documents below Includes Arabic, Chinese, Greek, Italian, Spanish, Turkish and Vietnamese

Keno Victoria Responsible Gambling Code of Conduct

Tabcorp Wagering Responsible Gambling Code of Conduct

RESPONSIBLE GAMING CODE OF CONDUCT

As part of this commitment, the Pakenham Racing Club has adopted a comprehensive Responsible Gambling Code of Conduct, and a Self-Exclusion Program, and will provide the necessary resources, both financial and human, to support the proper operation and fulfilment of the Code at these premises.

A copy of the Code in English & Community Languages is available HERE

Self-Exclusion is an entirely voluntary process. It is an agreement the individual makes with themselves, for themselves. It involves no other person in any responsibilities – legal or otherwise.

The Pakenham Racing Club will take all reasonable steps to prevent a self-excluded person from entering and/or remaining in the gaming room. The Pakenham Racing Club’s management and staff ensure the availability of relevant support information for patrons within the venue.

For further information on our Self-Exclusion Program please contact our Self-Exclusion Manager on (03) 9654 3491 – 24 hour answering service.