Responsible Service of Gambling

Highest standards of customer care and responsible gambling

COMPLIANCE & CODES OF PRACTICE

This Pakenham Racing Club and its venues are committed to providing the highest standards of customer care and responsible gambling. Our Responsible Code of Conduct describes how we do this. All management and staff are educated and trained in the practice of responsible gambling and ensure our members, guests and customers visits are safe and enjoyable.

The rules and regulations relating to the safe and responsible playing of electronic gaming machines, payment of winnings policies, self-exclusion programs, and Gambler’s Help support group contact details are clearly signed throughout our venues

This Pakenham Racing Club and its venues provides customers with further information regarding responsible gambling, including:

How to access the Commonwealth Government’s website ‘Understanding Money’.

• www.moneysmart.gov.au

How gamblers and their families or friends can find gambling support services and self-exclusion programs and the State Government’s problem gambling support website.

• www.problemgambling.vic.gov.au

• www.vcglr.vic.gov.au

• www.ahavic.com.au

 YOURPLAY – PLAY YOUR WAY

YourPlay is a personal gaming card that gives every player the power to track their playing activity over time.

For more information click the logo to your left or speak to one of our friendly staff.

RESPONSIBLE GAMING CODE OF CONDUCT

The Pakenham Racing Club is committed to the wellbeing of its patrons, employees and the wider community in which it operates. It strives to deliver all its services in a responsible and sustainable manner providing the means for our patrons to have informed choices and exercise a rational and sensible choice based on their personal and individual circumstances.

As part of this commitment, the Pakenham Racing Club has adopted a comprehensive Responsible Gambling Code of Conduct, and a Self-Exclusion Program, and will provide the necessary resources, both financial and human, to support the proper operation and fulfilment of the Code at these premises.

Responsible Gambling Code of Conduct:

• Responsible Gambling Code of Conduct (English)

• Responsible Gambling Code of Conduct (Chinese)

• Responsible Gambling Code of Conduct (Greek)

• Responsible Gambling Code of Conduct (Italian)

• Responsible Gambling Code of Conduct (Spanish)

• Responsible Gambling Code of Conduct (Turkish)

• Responsible Gambling Code of Conduct (Vietnamese)

SELF EXCLUSION PROGRAM

Self-Exclusion is an entirely voluntary process. It is an agreement the individual makes with themselves, for themselves. It involves no other person in any responsibilities – legal or otherwise.

The Pakenham Racing Club will take all reasonable steps to prevent a self-excluded person from entering and/or remaining in the gaming room. The Pakenham Racing Club’s management and staff ensure the availability of relevant support information for patrons within the venue.

For further information on our Self-Exclusion Program please contact our Self-Exclusion Manager on (03) 9654 3491 – 24 hour answering service.

Self-Exclusion Program:

• Attachment (Sample Deed of Self Exclusion)

• Self-Exclusion Frequently Asked Questions

WAGERING & KENO RESPONSIBLE GAMBLING CODE OF CONDUCT

As part of this commitment, the Pakenham Racing Club have adopted the Tabcorp Wagering Division’s Responsible Gambling Code of Conduct and the Keno Responsible Gambling Code of Conduct as approved by the Victorian Commission for Liquor and Gambling Regulation (VCGLR).

Wagering and Keno Code of Conduct Program:

• Keno Victoria Responsible Gambling Code of Conduct (Includes Arabic, Chinese, Greek, Italian, Spanish, Turkish and Vietnamese)

• Tabcorp Wagering Responsible Gambling Code of Conduct (Includes Arabic, Chinese, Greek, Italian, Spanish, Turkish and Vietnamese)